Returns & Exchanges — Surtika

Shopping with Surtika is risk-free. We offer a 30-day return and exchange policy for all orders. If an item is not perfect for you, return it easily — items must be unused, unworn, and in original packaging with all tags attached.

How Returns Work

Initiate a return by contacting us via WhatsApp or email with your order ID and the reason for return. Once we receive and inspect the item, your refund is issued as store credit within 48 hours. Full refunds and hassle-free exchanges are available within the 30-day window.

Return Policy Highlights

• 30-day return and exchange window from delivery date.
• Free return shipping for defective or incorrect items.
• Store credit issued within 48 hours of inspection, valid for 30 days.
• Size exchanges are supported — start a return and place a new order for your preferred size.
• Items must be unused, unworn, with tags attached, in original packaging.

Frequently Asked Questions

Q: How do I initiate a return?

A: Contact us via WhatsApp or email with your order ID and the reason for return. Our team will guide you through the entire process step by step.

Q: How long does the refund process take?

A: Once the returned item is received and inspected, store credit is issued within 48 hours. Refunds to your original payment method take 5-7 business days.

Q: Kya return shipping free hai? (Is return shipping free?)

A: Yes — return shipping is free for defective or incorrect items. For change-of-mind returns, a nominal return shipping fee may apply. See our Return Policy for full details.