Return Policy — Surtika

Surtika wants you to love every order. This policy explains exactly how returns and exchanges work — eligibility, timelines, the refund process, and conditions. Our simple promise: 30 days, no stress.

Eligibility

Items are eligible for return within 30 days of delivery if they are unused, unworn, and in original packaging with all tags attached. Final sale items, customized products, and items without original tags are not eligible.

How to Start a Return

Contact us via WhatsApp or email with your order ID and reason for return. Our support team will reply within 2-4 hours during business hours and arrange pickup or guide you on return shipping. Return shipping is free for defective or incorrect items; a nominal fee may apply for change-of-mind returns.

Refund Process & Timelines

• Store credit issued within 48 hours of inspection, valid for 30 days.
• Refund to original payment method: 5-7 business days after approval.
• Sale items are refunded at the amount paid, not MRP.
• Size exchanges are supported — place a new order for your preferred size.

Frequently Asked Questions

Q: Policy lagu hone ke liye kya condition hai? (What is required to return?)

A: Items must be unused, unworn, with all original tags attached, and in original packaging — within 30 days of delivery. See eligibility above for excluded items.

Q: Do I need to pay return shipping?

A: No — return shipping is free for defective or incorrect items (issues from our side). A nominal return shipping fee may apply for change-of-mind returns.