Question 1

How do I place an order on Surtika?

Accepted Answer

Browse our collection, select your desired product with preferred size and color, add to cart, and proceed to checkout using our secure payment gateway. No account required.

Question 2

Do I need to create an account to shop?

Accepted Answer

No, you can checkout as a guest. Creating an account lets you track orders, save addresses, and access your order history.

Question 3

What payment methods does Surtika accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking, and COD (Cash on Delivery) for select pincodes.

Question 4

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available for select pincodes across India. Order value limit applies. Check availability at checkout.

Question 5

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement. Contact us via WhatsApp or email with your order ID for assistance.

Question 6

Does Surtika offer gift wrapping?

Accepted Answer

Yes, all orders are packed in premium Surtika signature packaging suitable for gifting. Add a gift note at checkout.

Question 7

Can I order multiple products in one order?

Accepted Answer

Absolutely. Add all desired items to your cart and checkout once. Combined shipping is applied automatically.

Question 8

Is there a minimum order value?

Accepted Answer

There is no minimum order value for regular purchases. Free shipping applies on orders above ₹399.

Question 9

Can I order from outside India?

Accepted Answer

Currently Surtika ships within India only. International shipping is coming soon. Contact us for bulk or special requests.

Question 10

How do I use a coupon or discount code?

Accepted Answer

Enter your coupon code at the checkout page in the 'Discount Code' field and click apply. Only one code per order.

Question 11

How do I find my correct size?

Accepted Answer

Refer to the size chart on each product page. Measure your bust, waist, and hip and match with the chart. Our AI Fashion Assistant can also help with size recommendations.

Question 12

What if I am between sizes?

Accepted Answer

We recommend sizing up if you are between sizes. Most Surtika styles have a relaxed fit and can be easily adjusted by a local tailor.

Question 13

Are Surtika sizes true to standard Indian sizing?

Accepted Answer

Yes, our sizes follow standard Indian measurements. However, each style may fit differently based on the fabric and silhouette.

Question 14

Do you offer custom or plus sizes?

Accepted Answer

Select styles are available up to XXL. Custom stitching is not currently available. Check product pages for size availability.

Question 15

How do I measure myself for the right fit?

Accepted Answer

Use a measuring tape. For bust: measure the fullest part. For waist: measure the narrowest part. For hip: measure the widest part. Match with our size chart.

Question 16

What does 'model is wearing size S' mean?

Accepted Answer

It indicates the size the model is wearing in the product image. Use it as a reference, but always check your own measurements against the size chart.

Question 17

Can I get alteration measurements before ordering?

Accepted Answer

Product pages include garment measurements. Contact us via WhatsApp for specific measurement queries before ordering.

Question 18

What fabrics does Surtika use?

Accepted Answer

Surtika uses premium fabrics including pure georgette, silk velvet, cotton, linen, modal, chiffon, organza, brocade, and satin. Each fabric is handpicked for quality and comfort.

Question 19

Are Surtika products handcrafted?

Accepted Answer

Yes, many of our pieces feature hand embroidery including Lucknowi Chikankari, zardozi work, and hand block prints crafted by skilled artisans.

Question 20

How do I care for my Surtika garment?

Accepted Answer

Care instructions vary by fabric. Silk and velvet pieces: dry clean only. Cotton and modal: machine wash gentle cycle, iron on low. Always check the tag.

Question 21

Will the color fade after washing?

Accepted Answer

Our fabrics are color-tested for minimal bleeding. Follow care instructions to maintain color. Dark colors may have slight bleeding on first wash — wash separately.

Question 22

Are Surtika products made in India?

Accepted Answer

Yes, all Surtika products are proudly designed and manufactured in Surat, Gujarat — the textile capital of India.

Question 23

How long does delivery take?

Accepted Answer

Orders are dispatched within 24 working hours. Standard delivery takes 3-5 business days across India. Express shipping options available.

Question 24

Does Surtika offer free shipping?

Accepted Answer

Yes, free shipping is available on all orders above ₹399. A nominal shipping fee applies on orders below ₹399.

Question 25

How can I track my order?

Accepted Answer

Once dispatched, you will receive tracking details via SMS, WhatsApp, and email. Use the tracking link to monitor your delivery in real time.

Question 26

Do you ship to my city/pincode?

Accepted Answer

Surtika ships to all pincodes across India. Enter your pincode at checkout to confirm delivery availability.

Question 27

How is my order packaged?

Accepted Answer

Orders are packed in premium Surtika signature packaging with tissue wrap, ensuring the product reaches you in perfect condition.

Question 28

What happens if my package is lost or damaged?

Accepted Answer

Contact us immediately via WhatsApp with your order ID. We will initiate an investigation with the courier and send a replacement or refund.

Question 29

Can I change my shipping address after ordering?

Accepted Answer

Address changes are possible within 2 hours of order placement. Contact us immediately via WhatsApp with your order ID.

Question 30

What is Surtika's return policy?

Accepted Answer

Surtika offers a 7-day return and exchange policy. Items must be unused with original tags. Refund is issued as Store Credit valid for 30 days.

Question 31

How do I initiate a return?

Accepted Answer

Contact us via WhatsApp or email with your order ID and reason for return. Our team will guide you through the return process.

Question 32

How long does the refund process take?

Accepted Answer

Once the returned item is received and inspected, your store credit is issued within 48 hours. Refund to original payment method takes 5-7 business days.

Question 33

Can I exchange for a different size?

Accepted Answer

Yes, size exchanges are available within the 7-day return window. Initiate a return and place a new order for your preferred size.

Question 34

Is return shipping free?

Accepted Answer

Return shipping is free for defective or incorrect items. For change-of-mind returns, a nominal return shipping fee may apply.

Question 35

What items are not returnable?

Accepted Answer

Final sale items, customized products, and items without original tags are not eligible for return. Check product page for return eligibility.

Question 36

Can I return a product bought on sale?

Accepted Answer

Sale items are eligible for return unless marked as 'Final Sale'. Store credit will reflect the amount paid, not the MRP.

Question 37

Do I need the original packaging to return?

Accepted Answer

Yes, items must be returned in original packaging with all tags attached. Items without tags cannot be accepted.

Question 38

What is Surtika?

Accepted Answer

Surtika is a premium women's fashion boutique based in Surat, Gujarat, offering designer kurtis, luxury tunics, shirts, blouses, and coordinated sets.

Question 39

Where is Surtika located?

Accepted Answer

Surtika is headquartered in Surat, Gujarat — India's textile capital. Our products are designed and crafted locally in Surat.

Question 40

Is Surtika available on social media?

Accepted Answer

Yes, follow us on Instagram @surtika.in (726+ followers) and Facebook for the latest collections, behind-the-scenes content, and exclusive offers.

Question 41

How can I contact Surtika?

Accepted Answer

Reach us via WhatsApp, email at hello@surtika.in, or through the contact form on our website. We respond within 2-4 hours during business hours.

Question 42

Does Surtika have a physical store?

Accepted Answer

Surtika primarily operates online with our headquarters in Surat. Visit our website to browse the full collection with free pan-India delivery.

Question 43

What makes Surtika different from other brands?

Accepted Answer

Surtika combines traditional Indian craftsmanship with contemporary design. Every piece is handpicked, quality-checked, and crafted with premium fabrics from Surat.

Question 44

Are Surtika products eco-friendly?

Accepted Answer

We use handcrafted techniques and natural fabrics like cotton and modal. We are committed to sustainable practices and reducing waste in our production.

Question 45

Does Surtika have a loyalty program?

Accepted Answer

We are working on a loyalty program. Currently, follow us on Instagram for exclusive deals, early access to new collections, and special offers.

Question 46

Can I collaborate with Surtika?

Accepted Answer

We welcome influencer collaborations, affiliate partnerships, and bulk order inquiries. Contact us via email with your proposal.

Question 47

How does Surtika ensure quality?

Accepted Answer

Each piece undergoes rigorous quality checks before shipping — fabric inspection, stitching review, fit check, and finishing verification.

Question 48

What is the Surtika AI Fashion Assistant?

Accepted Answer

Our AI-powered stylist helps you choose the right size, get personalized outfit recommendations, and answers your fashion questions in real-time.

Question 49

How does the AI size recommendation work?

Accepted Answer

Our AI analyzes your measurements, preferred fit, and product specifications to recommend the ideal size. Available via chat on product pages.

Question 50

Is my data safe with Surtika?

Accepted Answer

Yes, Surtika uses secure encrypted payment gateways and follows data protection best practices. Your personal information is never shared with third parties.

Question 51

Does Surtika offer discounts or sales?

Accepted Answer

Yes, we have seasonal sales, new collection launches, and exclusive Instagram offers. Subscribe to our newsletter for updates.

Question 52

Are prices inclusive of taxes?

Accepted Answer

Yes, all prices on Surtika.in are inclusive of applicable taxes. No hidden charges at checkout.

Question 53

Does Surtika offer price matching?

Accepted Answer

We do not offer price matching. However, we regularly have promotions and discounts — follow us on Instagram for the best deals.

Question 54

Can I get a refund if the price drops after I order?

Accepted Answer

Price drop adjustments are not available. We recommend checking for active discount codes before placing your order.

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